Privacy Policy

Last updated: 25 May 2026

This Privacy Policy explains how TravelFairly ("we", "us") collects, uses, and protects your information when you use the TravelFairly iOS app and website (the "Service"). By using the Service you agree to this policy.

1. Information we collect

Account information. When you sign in, we collect your email address and name via Firebase Authentication (Sign in with Apple or Google Sign-In). If you use Sign in with Apple's Hide My Email, we receive only Apple's private relay address, never your real one.
Hotels you track. The hotels, dates, vendors, and price targets you choose to track, so we can monitor prices and alert you.
Searches you run. The hotels and dates you search for, stored with your account so we can show your recent searches and improve results.
Push notification tokens. A device token via Firebase Cloud Messaging, so we can send price-drop alerts. Tied to your device, not your identity.
Usage & diagnostics. App interactions, performance, and crash reports via Firebase Crashlytics and PostHog analytics, to keep the app working and improve it.
Subscription status. Whether you have an active trial or subscription, via RevenueCat and the App Store. We never see or store your payment card — Apple processes all payments.
Device information. Standard technical data such as device model, OS version, and app version.

2. How we use your information

Track hotel prices and send you price-drop alerts.
Provide, maintain, and improve the Service and fix crashes.
Manage your account, trial, and subscription.
Respond to support requests.
Comply with legal obligations.

3. Third-party services

We rely on trusted providers that process data on our behalf:

Google Firebase — authentication, cloud messaging (push), and crash reporting.
PostHog — product analytics, to understand how the app is used and improve it.
RevenueCat — subscription management.
Apple — App Store payments and delivery.
Hotel price data providers — we query third-party booking and price-comparison sources to fetch current rates for the hotels you track.

We do not sell your personal information, and we do not share it for advertising.

4. Push notifications

If you enable alerts, we send push notifications when a tracked hotel's price changes. You can turn these off anytime in your device Settings.

5. Data retention & deletion

We keep your information while your account is active. You can request deletion of your account and associated data at any time by contacting us at support@travelfairly.com, or by using the in-app delete-account option. We may retain limited records where required by law.

6. Your rights

Depending on where you live (including under GDPR and CCPA), you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email support@travelfairly.com. We will not discriminate against you for exercising them.

7. Children

The Service is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect their data. If you believe a child has provided us information, contact us and we will delete it.

8. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International transfers

We are based in the United States (New York) and our providers may process data in the United States and elsewhere. By using the Service you consent to such transfers.

10. Changes to this policy

We may update this policy from time to time. We will post the new version here and update the date above. Significant changes will be communicated in-app where appropriate.

11. Contact

Questions about this policy or your data? Email us at support@travelfairly.com.